If you’ve read my “About the Blog” page, you will already know or understand that I spent more than ten years working as a police 9-1-1 operator, dispatcher, and communications supervisor. While I no longer do that type of work, my daughter and several friends do…so the memories of “answering the call” are still fresh.
April 8-14, 2012 is National Public Safety Telecommunicators’ Week…as decreed by Congress at least three times over the last twenty or so years. During this special week, 9-1-1 call centers often host open-houses and sponsor tours to give their tax-paying public a glimpse into their work lives and a better understanding of what actually happens when they dial 9-1-1. This is also a week of celebration, essentially, when those same call-center employees are honored by various businesses, agencies, and private citizen groups and individuals for the role they play in contributing to the safety of their communities. There is often a festive atmosphere in the call-centers during this week, when there are gifts and raffles and theme-based banquets and pot-luck dinners, all sponsored by the particular police/fire departments, the call-center administrators, and those businesses and citizen groups mentioned earlier.
In tribute to those women and men (and my family members and friends) who have worked and/or still work “answering the call,” I am re-visiting an earlier essay that details the work performed by those police 9-1-1 operators and dispatchers. Please click on this link “Inside the Roller-Coaster” to take a closer look.