Revisiting “Inside the Roller-Coaster”

If you’ve read my “About the Blog” page, you will already know or understand that I spent more than ten years working as a police 9-1-1 operator, dispatcher, and communications supervisor.  While I no longer do that type of work, my daughter and several friends do…so the memories of “answering the call” are still fresh.

April 8-14, 2012 is National Public Safety Telecommunicators’ Week…as decreed by Congress at least three times over the last twenty or so years.  During this special week, 9-1-1 call centers often host open-houses and sponsor tours to give their tax-paying public a glimpse into their work lives and a better understanding of what actually happens when they dial 9-1-1.  This is also a week of celebration, essentially, when those same call-center employees are honored by various businesses, agencies, and private citizen groups and individuals for the role they play in contributing to the safety of their communities.  There is often a festive atmosphere in the call-centers during this week, when there are gifts and raffles and theme-based banquets and pot-luck dinners, all sponsored by the particular police/fire departments, the call-center administrators, and those businesses and citizen groups mentioned earlier.

In tribute to those women and men (and my family members and friends) who have worked and/or still work “answering the call,” I am re-visiting an earlier essay that details the work performed by those police 9-1-1 operators and dispatchers.  Please click on this link “Inside the Roller-Coaster” to take a closer look.

16 responses

  1. Kindred spirits, my husband has been a police officer for 33 years. I so appreciate what you did and your daughter does.

    April 9, 2012 at 6:52 am

    • Yes, Miss Bonnie…kindred spirits, again. 🙂 And I’m sure you have a more complete understanding of what the dispatchers do for the officers…thank you. 🙂

      April 9, 2012 at 7:07 am

  2. Wow, a noble service to be in. I read through the blog and the earlier one too. I recalled , while I was in USA, how 911 helped our family!
    Thanks to you and 911 service.

    April 9, 2012 at 9:23 am

    • I’m glad you had a good experience with 9-1-1, Pattu…and thank you for your nice words. 🙂

      April 9, 2012 at 7:17 pm

  3. Powerful stuff Scott. An excellent essay and a fitting tribute. 🙂

    April 9, 2012 at 10:06 am

    • Thank you, Chillbrook…very nice words. 🙂

      April 9, 2012 at 7:18 pm

  4. I have a lot of respect for the people who do this kind of work. It’s so important!

    April 9, 2012 at 11:42 am

    • Thank you, Yvonne…it is very important. 🙂

      April 9, 2012 at 7:18 pm

  5. Seems we don’t appreciate these folks enough until we need them! Amazing look at all the computer screens! Thanks.

    April 9, 2012 at 2:44 pm

    • Thank you, Gunta…and they’re always there waiting. 🙂

      And yes, lots of computer screens. 🙂

      April 9, 2012 at 7:19 pm

  6. Hahahaha~ I just two monitor

    April 9, 2012 at 6:36 pm

    • Yes, Ordered Chaos…all the monitors make things crazy sometimes!

      April 9, 2012 at 8:30 pm

  7. Wow, Scott. I was so taken with your essay. I was completely choked up over The Last Call, and in utter suspense over the caller who was communicating with you through clicks. Lots of really moving stories there, and you really did capture the roller-coaster of it all. Thank you so much for sharing those experiences with us, and thank you for the important work you did all those years. Thank you, too, to your daughter and friends who serve in this field now.

    April 9, 2012 at 8:09 pm

    • Thank you, Melanie…such nice words. I’m glad I was able to capture the roller-coaster essence of the work…and the suspense and heartbreak. Recalling the episodes still brings goose-bumps sometimes, even these many months later. You are welcome for the sharing…and the work; I know my daughter and friends will appreciate your sentiment, as well. Thank you. 🙂

      April 9, 2012 at 8:34 pm

  8. Noble Sailor

    Thanks old friend…

    April 16, 2012 at 11:37 am

    • Most welcome, Noble Sailor…memories….

      April 16, 2012 at 7:06 pm

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